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- 5-Star Promises
1
On-Time Promise
Because we value your time, we offer one-hour arrival windows. If we’re running late, we’ll notify you before or during that time frame.
$50 OFF your next service if we don’t.
2
Price-Cap Promise
We provide “rough estimates” because every job is different and prices might change. If the job reveals more work than anticipated, we’ll discuss it with you and won’t increase the cost by more than 20% (with fair warning for any future visits)—or we’ll credit you $50 off your next service.
Otherwise, you’ll receive $50 OFF your next service.
3
Make-It-Right Promise
We stand behind our workmanship. If something isn’t right, we’ll return and correct it until you’re satisfied.
Still not happy? Receive $50 OFF your next service.
4
Extra-Mile Promise
We’ll point out maintenance concerns we notice during service and even handle small items whenever possible.
If we forget, we’ll credit you $50 OFF your next service.
5
Follow-Up Promise
Within three business days we’ll check in to make sure you’re completely satisfied, answer any questions, and discuss future maintenance or referrals.
If we fail to follow up, you’ll receive $50 OFF your next service.
Exclusions And Limitations
Some exclusions apply.
The 5-Star Promise applies to residential services only.
The Price-Cap Promise is not valid for post-construction cleaning.
The Price-Cap Promise does not apply in the following situations:
- When the estimate is based on incorrect or incomplete information provided by the customer regarding the scope of work.
- When additional work is requested or added by the customer on-site that was not included in the original estimate.
- When work falls outside of the original quoted scope.