5-Star Promises
We got rid of the outdated "Satisfaction Guarantee" and tackled the most
common maintenance headaches homeowners face these days. Our 5-Star
Promises make it easy to transform your home from ordinary to extraordinary!
- On-Time Promise — Because we value your time, we offer one-hour arrival windows. If we’re running late, we’ll notify you before or during that time frame. If we don’t, we’ll credit you $50 off your next service.
- Price-Cap Promise — We provide "rough estimates" because every job is different and prices might change. If the job reveals more work than anticipated, we'll discuss it with you and won't increase the cost by more than 20% (with fair warning for any future visits)—or we’ll credit you $50 off your next service.
- Make-It-Right Promise — Your project deserves our industry’s highest standard of quality. If we don’t deliver, we’ll come back and make it right. If you’re still not happy, we’ll give you $50 off your next service.
- Extra-Mile Promise — We notice when things are damaged or out of place, from soft spots on your roof to little things like burnt-out light bulbs you can't reach — we'll alert you to what we find and even take care of the small stuff for free, or at a fair add-on rate if more time is needed. If we forget to mention anything in person or on your invoice, we'll credit you $50 off your next service.
- Follow-Up Promise — We'll reach out within three business days to make sure you're pleased with everything, address any questions or concerns, and discuss future work and/or referrals you might have for us. If we fail to follow up, we’ll credit you $50 off your next service.
